Good evening

Syncing your live AI workspace.

AI Agent Live
0
Total Conversations
0 live
0
Unique Users
0 callers
0
AI Calls
0 synced
0
Chats
0 synced
0
Bookings
Backend synced
0
Escalated
0 completed
Calls vs Chats Breakdown
Interaction split
Calls
Chats
0
Total
Calls
0 (0%)
Chats
0 (0%)
Bookings Overview
AI vs Manual
0
Total
AI Booked
0 (0%)
Manual
0 (0%)
Volume Over Time
Calls & Chats - Last 14 days
Calls
Chats
Outcome Split
Resolution breakdown
0
Calls
Resolved
0 (0%)
Escalated
0 (0%)
Incomplete
0 (0%)

Call History

All calls handled by your AI agent.

2,847
Total Calls
↑ 15%
1,203
Unique Callers
↑ 9%
1m 42s
Avg Duration
↓ 5%
94%
Resolution Rate
↑ 3%
4.2%
Missed/Drop Rate
↓ 1.5%
8s
Average Wait
↑ 2s
156
Incomplete Calls
↓ 12%

Call Log

Show entries
Name Intent Outcome Status Date Duration Credits
Call Outcomes
This period
2,847
Calls
Resolved
1,936
Escalated
398
Incomplete
342
Spam
171

Chat History

All text-based interactions handled by your AI assistant.

1,420
Total Chats
↑ 22%
892
Unique Users
↑ 14%
12
Avg Messages
↑ 3
96%
Resolution Rate
↑ 2%
1.2s
Avg Response Time
↑ 0.3s
2.1%
Abandoned Rate
↓ 0.8%
48
Incomplete Chats
↓ 15%

Chat Log

Show entries
Name Intent Outcome Status Date Messages Credits
Chat Outcomes
This period
1,420
Chats
Resolved
1,051
Escalated
170
Incomplete
142
Spam
57

Bookings

Appointments scheduled by your AI agent.

Upcoming month:
From:To:

🟢 Active Queue Right Now

Time Customer Service Assigned To Status
Live queue data will appear here after backend sync.
📅
384
Total Bookings
↑ 12%
⏳
28
Upcoming Today
✅
98%
Show-up Rate
🔄
12
Rescheduled

Upcoming Bookings

Show entries
to
Customer Service Date Time Status Notes

Bookings on March 24

Customers

Everyone who has contacted your AI agent.

Customer Directory

Name Email Phone Total Interactions Bookings Status LTV Last Contact
Maria Rodriguez maria@example.com +1 (555) 234-1234 8 5 Active $1,240 2 min ago
James Liu james@example.com +1 (555) 876-5432 3 2 Active $680 1h ago
Sophie Turner sophie@example.com +1 (555) 901-2345 12 8 VIP $3,450 Yesterday
Devon Clarke devon@example.com +1 (555) 678-3456 2 1 New $120 2 days ago
Priya Sharma priya@example.com +1 (555) 445-6789 6 3 Active $890 3 days ago
Alex Chen alex.c@example.com +1 (555) 321-7890 15 10 VIP $5,200 4 days ago
Rachel Kim rachel@example.com +1 (555) 654-0987 4 2 Inactive $340 2 weeks ago
Marcus Johnson marcus@example.com +1 (555) 789-1234 1 0 New $0 1 week ago

Analytics

Comprehensive data center for your AI interactions.

4,267
Total Interactions
2,847
Total Calls
1,420
Total Chats
41.3s
Avg Duration
1,842
Unique Users
94%
Resolution Rate
Overall Breakdown
Interaction types distribution
4,267
Total
Bookings
1,920 (45%)
Support
1,152 (27%)
Inquiry
640 (15%)
Spam
555 (13%)
Peak Hours
Busiest interaction times
Volume Trends
Daily interaction volume
Top Locations
Interaction origins by region
Region Calls Chats Total Share
North America 1,245 840 2,085 48.9%
Europe 890 420 1,310 30.7%
Asia Pacific 612 145 757 17.7%
Others 100 15 115 2.7%
Duration Breakdown
Avg Duration: 41.3s
Language Distribution
5 Languages Detected
4,267
Total
English
1,664
Hindi
1,195
Telugu
768
Tamil
299
Malayalam
341

Credits & Billing

Manage your AI interaction credits and billing.

Credits Remaining
3,248
~54 hours of call time remaining
This Month's Usage
1,752
35% of 5,000 credits used

Usage Breakdown

1,248
AI Calls
312
Chat Sessions
142
SMS Follow-ups
50
Transcriptions

Choose a Plan

1,000
AI Interaction Credits
$29.00
$0.029 / credit
5,000
AI Interaction Credits
$119.00
$0.024 / credit · Save 17%
15,000
AI Interaction Credits
$299.00
$0.020 / credit · Save 31%

Top-Up Credits

1,000 credits $29.00 Select a recharge plan and continue with Razorpay.

Invoice History

Invoice Date Plan Amount Credits Status Action
#INV-2026-0328 Mar 28, 2026 Pro Plan $119.00 5,000 Paid
#INV-2026-0301 Mar 01, 2026 Pro Plan $119.00 5,000 Paid
#INV-2026-0201 Feb 01, 2026 Top-Up $29.00 1,000 Paid
#INV-2026-0115 Jan 15, 2026 Pro Plan $119.00 5,000 Paid

Payment Methods

VISA
•••• •••• •••• 4242
Expires 08/2028
Default
MC
•••• •••• •••• 8901
Expires 12/2027

Billing FAQ

How are credits calculated?▼
1 credit equals 1 minute of AI call time or 10 chat messages. SMS follow-ups cost 2 credits each. Credits never expire as long as your account is active.
Can I get a refund for unused credits?▼
Yes, unused credits from the current billing period can be refunded within 14 days of purchase. Please contact our support team for assistance.
What happens when I run out of credits?▼
Your AI agent will continue to operate but interactions will be limited. You'll receive email notifications at 20%, 10%, and 5% remaining credits.
Can I change my plan anytime?▼
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect at the start of the next billing cycle. Unused credits carry over.
Are there enterprise plans available?▼
Yes, we offer custom enterprise plans for businesses with high-volume needs. Contact our sales team at enterprise@versafic.com for a tailored quote.

AI Settings

Configure how your AI handles calls and chats.

Identity & Greeting

Voice & Response

Behavior & Automation

Escalation Threshold
Number of failed attempts before escalating to human agent.
Auto Booking
Allow AI to automatically create bookings when a customer requests one.
Spam Detection
Automatically detect and block spam calls and messages.
Call Recording
Record all incoming and outgoing AI-handled calls for quality assurance.
Call Transcripts
Generate text transcripts of all AI-handled calls automatically.
Forward to Human Agent
Route complex or escalated queries to a live representative.
SMS Follow-up & Links
Send booking links and connect profiles via SMS during live calls.

Call to Assistant

Start an outbound call to test your AI calling integration with Exotel.

Simulate Incoming AI Call

Simulate an incoming call to see how your AI responds in real-time.

Send Test Email

Send a test email to verify your Mailgun integration.

Test SMS

Send a test SMS to verify your Telnyx integration.

Active Intents

Enable or disable the types of customer intents your AI agent can handle.